FAQs

FREQUENTLY ASKED QUESTIONS

 1.  CAN I PLACE AN ORDER IN ADVANCE FOR DELIVERY ANOTHER DAY?

 Yes, just indicate the date and time you would like your order delivered.  We can accept orders up to 30 days in advance.

 2.  WHAT ARE THE AVAILABLE MODES OF PAYMENT?

 If you order through our e-store, you can pay by credit/debit card, bank transfer, GCash, PayPal, or COD. 

 3.  WHAT SIZE ARE THE BABY AND PETITE CAKES?

 Baby cakes are 2 1/2-3” in diameter and are good for 1-2 people.  Petite cakes are 4-5” in diameter and are good for 3-4 people.

 4.  CAN I ORDER FOR DELIVERY TO ANOTHER PERSON?

Yes you can! 

When you place your order, please indicate the name and contact details of the person you would like the items delivered to under “ORDER FOR DELIVERY “.  You may also indicate any special instructions under “Add a note to your order” including if you would like us to include a gift card and what message to put.

After you click on “Checkout”, please check the number or email address indicated under CONTACT INFORMATION.  This is where your order confirmation will be sent.  If you would like the confirmation sent to you instead of the recipient of the order, please change this to your number or email address.

Once you get to the payment portion, please click on “Use a different billing address” and input your details.  Please make sure to include your number in case we need to contact you.  If you are not in the Philippines, please indicate how we can best contact you under “Fulfillment coordinates” or “Phone” (ex. Email address/viber).

5.  WHERE ARE YOU LOCATED?

We deliver from our commissary in Makati but we have branches in Rockwell, Greenhills Shopping Center, and Santolan Town Plaza.

If you would like to order for delivery or pick up at one of our stores, please contact the them directly.  Contact details are on the “Branches” page.

 

FOR OTHER QUESTIONS, PLEASE EMAIL sugarhouse@sugarhouse.com.ph or CALL/TEXT/VIBER 0923-271-7732.